IT Technician H/F
- Provide fast and efficient technical support to complex IT problems and questions from users and Manufacturing equipment
- Provide first and second level IT support in local language and English
- Prioritize between Incidents, project work and support tasks
- Use experience to identify patterns in incidents and resolve underlying structural problems
- Build and maintain relationships with users and other experts
- Keep track using helpdesk tool of (the status of) issues assigned
- Create/Maintain local procedures in relation to EUC IT activities on site
- Manage the local IT equipment and mobile phones
- Microsoft Office knowledge (Excel, Word, Powerpoint, Outlook)
- User Management Tools
- Excellent Windows (e.g., XP up to Win11) knowledge of client OS
- Basic knowledge of Active Directory, Microsoft Azure Services, DNS/DHCP
- Preferred knowledge of Service-Now Ticketing System
- Basic knowledge of ERP System (Navision), Microsoft AutoPilot, SCCM or other software distribution tools
- Maintain contacts with international customers (end-users)
- Project management skills to deliver small projects and participate in medium sized national and international projects
- Communicative, collaborative, initiative and highly customer oriented
- Ability to perform well under high workload and/or time pressure
- Ability to communicate in a clear and concise manner
- Take responsibility, ownership and care of EUC IT related topics and issues
- Strong English skills both orally and in written form
- Skilled at leading focused, collaborative, friendly and efficient support conversations with end-users
- Commercial or technical education with profound knowledge in computer systems and applications
- Leaving certificate and advanced education in computer science or related field or equivalent experience
- Preferred with a A+ Certification, Network+, MCP, MCSA, and MCSE.
- Extensive experience as IT Support Analyst (2-3 years)
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